Serengeti offered a solution in the form of the unique Team Extension Model. As audifon did not have experience with distributed software development, Serengeti’s significant knowledge and experience was a great asset.
Two Serengeti ambassadors worked for three months in Kölleda, audifon’s head office. Following the best practices of the Team Extension model, the ambassadors conducted initial testing to familiarize themselves with the application and their work processes, to gradually also become involved in the development of new functionalities. One of the basic features of the Team Extension model is team growth flexibility. As a result, a few weeks after returning to Zagreb, two members were added to the team: a developer and a tester.
audifon was reserved concerning how efficient the Serengeti team would be working remotely. However, thanks to quality preparations and a tested model of work, the transfer to remote location went smoothly, and the team soon reached full productivity.
During ambassador selection, Serengeti took into consideration the specific characteristics of the health industry, appointing individuals with experience in the area. This allowed ambassadors to become familiar with the customer’s specific task requirements. Knowledge transfer and introduction of testing tasks could now be achieved with maximum efficiency. One of the ambassadors actually later became head of the Serengeti team -- with knowledge of the health industry greatly easing his tasks as a team leader.
The team in Zagreb works as an extension of the German team and consists of two parts: a development team and a tester team. The idea is to maximize the possibilities of parallel implementation and testing of agreed functionalities.
The tasks are agreed to with the client. Conventional sprint planning transfers them to other team members. Depending on workload, all members of the team can then take on tasks independently.
Serengeti’s team leader helps the other members of the team, and communication with German colleagues takes places regularly. The leader and the remaining members of the team communicate with the client daily, even several times daily if required, all to be able to react quickly to any issues and uncertainties.