Our client is a regional hospitality powerhouse, an internationally renowned group of hotels and resorts, one of the biggest of its kind in Croatia as they manage a great deal of all categorized accommodation in the country.
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As the hospitality and tourism industry was especially struck-up after the pandemic, the champions in the sector dived into the complex process of digitalization paths, which meant the implementation of innovative approaches and better integration of various enterprise systems departments.
To streamline operations, enhance customer experiences, and enable data-driven decision-making, our client embarked on developing an integrated data system. This system leverages Kafka Connect, Kafka topics, migrator microservices and source/sink connectors to handle data from various sources such as reservation systems, customer feedback platforms, web interfaces and loyalty programs.
Our client wanted to avoid and/or eradicate some of the industry-unwanted occurrences such as:
As a regional market leader, they wanted to consult a company with proven industry expertise, and that is the reason why you are reading this.
After completing the first joint project with Serengeti, our client's dedicated in-house digitalization team decided that we should deepen our cooperation. So, we stepped into a new project focused on the integration of all systems within the company. At the beginning, four Serengeti developers (two leads & two juniors) were onboarded and accustomed to a new set of daily procedures. Maintenance, improvement, and implementation of new functionalities are the daily tasks they work on. Kafka’s cross-service integration is one of the components used in a client’s central data warehouse.
Some of the biggest challenges our client faced were related to:
Our team, guided by the client's digitalization team, works on a core infrastructure platform that:
The supported formats of the aforementioned data are Kafka Topic, Rest/JSON, NoSQL, and the data can be delivered at the required time: real-time, scheduled time, or on demand API.
Our team is working on the implementation and optimization of .NET producers and consumers, APIs, Selenium and B2C projects to help our client to upgrade their legacy applications for better overall performance and user experience, being one of the most important things in the industry that relies greatly on the quality of customer feedback.
Some of the other sub-projects we worked on were:
Smoother interconnection and real-time communication between various systems (PMS, CRM, call center, booking aggregators, HR, etc.) are making bits of daily procedures easier for each party in the whole system, especially if you have vital intelligence regarding the operational side of the business in data warehouse designed for that purpose. This way, you operate directly and implement improvements based on inputs your collected data suggests.
In accordance with our client's challenges, the following solutions were adopted, leveraging Azure services and .NET Core:
