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Case Studies and Client Testimonials

Solution for fast and efficient loan services

Improvements and development acceleration are possible with a partner who has proven domain knowledge, a consultative approach, and rich experience with BPM.
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BriefRequirementsSolutionTechnologies & MethodologiesBenefits

The Brief

The Client is Addiko bank, an agile, ambitious, and disruptive bank that constantly sets new standards in the BFSI sector. They are a part of an Austrian banking group that operates in five CSEE countries. Around 0.8 million customers are served through six subsidiary banks and 170 well-dispersed branches and modern digital channels.

Their service portfolio is focused on lending activities and payment services for SMEs and consumers. This includes services such as internet banking solutions, cash loans, instant cash loans, online deposits and others which can provide liquidity. Since the client is focused on a modern customer experience with minimal paperwork and no branch office visits, their products and services have been standardized. This improves efficiency, ensures great customer experience, and maintains asset quality via a prudent risk approach.

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Requirements

The client needed a solution that would allow them to provide loan services to customers faster and more efficiently.

This solution had to take into consideration the law regulations of every country the client operates in. So, it was decided to implement a group-wide fast and effective retail loan process through the new Credit Decision Engine and Application Processing System for cash loans, credit cards, overdrafts, and consolidation loans to accelerate loan approvals and improve loan efficiency. The system needed to have similar functionalities for all countries where specific requirements could be achieved by parametrization.

Due to competitive needs, technology standards, legal requirements, and regulations, a high level of ethics and professionalism was vital for the client to ensure that they can recognize some additional benefits.

Our cooperation started as an extension of their .NET team. Together we were developing an API integration with the system that banks use to exchange data on the indebtedness of citizens. While we were working on the .NET project, the Group Application Processing System project was behind schedule, and the client started looking for a partner who can find a way to combine the power of BPM and low code to produce a new solution faster.

Solution

For this client, we provided a team of software developers with more than 12 years of experience working with BPM solutions, and proven BFSI knowledge.

The system was implemented using the Appian low-code BPM platform, and the development of the Group Application Processing System was significantly accelerated. The project got back on track according to the initially agreed timeline. From the client’s perspective, this was very important due to the situation on the market. Such an improvement and acceleration were possible thanks to our proven domain knowledge, consultative approach, and rich experience with BPM.

Due to competitive needs, technology standards, legal requirements, and regulations, a high level of ethics and professionalism was vital for the client to ensure that they can recognize some additional benefits. Except the usual benefits – such as easy upgrades, faster development, easy onboarding – this client achieved better collaboration of business and IT. Furthermore, the client could now focus on innovation instead of coding similar functionalities or interfaces again. New system accelerates the business process itself by enabling faster decision making, but still successfully manage all risks which is crucial for any financial institution.

The client was satisfied with the shorter time of producing a system that covers business processes in a specific order and by a specific group of users, since the integration between multiple systems, data, and document processing was covered by Appian, which allows for flexible and easy-to-develop capabilities.

Technologies & Methodologies

The primary user interface was created using the Appian-native Sites platform, while secondary interface channels are still being developed (mobile application).

Our developers were implementing new functionalities and maintaining existing ones through testing and bug fixing using Appian tools such as SAIL functions, Process Modeler, Interface Designer, and other platform utilities. When having the request that cannot be implemented using only Appian BPM, our team is in charge to build Java plugins for extra features that cover different needs from integration with other subsystems both internal and external, or implementation of some complex validation business rules or another complex non-standard requirement.

The project organization is based on several agile methodology frameworks that were combined for this specific project.

Top Benefits for the Client

Except the usual benefits – such as easy upgrades, faster development, easy onboarding – this client achieved better collaboration of business and IT.

The frontend was developed very fast and intuitively connected with background processes such as various user tasks, system tasks, business rules, alerts, escalations, and process flow check points.

See also

Mission (Im)Possible: Core Banking System Outsourced

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The project was co-financed by the European Union from the European Regional Development Fund. The content of the site is the sole responsibility of Serengeti ltd.
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