The Client is Addiko bank, an agile, ambitious, and disruptive bank that constantly sets new standards in the BFSI sector. They are a part of an Austrian banking group that operates in five CSEE countries. Around 0.8 million customers are served through six subsidiary banks and 170 well-dispersed branches and modern digital channels.
Their service portfolio is focused on lending activities and payment services for SMEs and consumers. This includes services such as internet banking solutions, cash loans, instant cash loans, online deposits and others which can provide liquidity. Since the client is focused on a modern customer experience with minimal paperwork and no branch office visits, their products and services have been standardized. This improves efficiency, ensures great customer experience, and maintains asset quality via a prudent risk approach.