That’s a big question, and people have been debating it and contextualizing it differently for about a decade or more now. In the most general sense, “digital transformation” means that you incorporate digital approaches into the full ecosystem of your business. Typically this is going to mean some mix of using cloud, using data better, using an element of AI and machine learning, and more. It takes your processes from “manual and on-site” to “automated and from-anywhere,” both for your employees and your end users.
Some believe there are four main areas of digital transformation. What that means is that when you digitally transform your business, you are shifting the processes (internal), the model (external), the domain (external, i.e. where you compete), and the culture (internal). The last one is where a lot of organizations have problems, often because you have four or five different age generations in the workplace, and they will respond to technology and change differently. It can be hard to shift the culture to very technology and development-heavy if the population is a bit older, but it’s not impossible.
Now, the good news is that if you consider cloud to be the first brick in the digital transformation process, about 91% of all businesses and 94% of enterprises use some amount of cloud. So while it sometimes seems companies are lagging on these digital transformation efforts, many have at least begun the process.
We look at digital transformation through seven key areas, and the next series of posts on this blog will be about each area. Those are:
In a million different ways. Most notably, though, a lot of companies will use an outsourced software development provider to help them throughout the digital transformation process: making sure their systems are upgraded, making sure their customer experience is coded right and intuitive, and helping the existing team to change the culture and drive innovation.
We actually do this often with clients.
If you’d like to know more about selecting the right software development outsourcing partner: We’ve put together a checklist of factors to consider.