As the hospitality industry in general has faced major drawbacks since the pandemic, many of its traditional establishments are being revised and restructured. Even before the pandemic, the hospitality industry was experiencing a decentralization of accommodations - there are popular apps and websites like Airbnb, various multiple service providers like Booking and Hostelworld and since cheap travel is becoming more and more popular, Couchsurfing is still a popular practice for some. Many of today's tourists and travelers are Millenials or Generations X and Z, and they are a force that cannot be ignored.
Hotel management systems (HMS) or Property management systems (PMS) are software meant to unify many crucial tasks and features previously done manually, on outdated software and/or robust hardware. It includes various types of procedures like property and housekeeping management, reservations, payments, online booking processing, channel management, automated guest communication, advanced reporting and workforce management. In this blog, we will talk about how proper hotel management systems can be your biggest allies, but also your biggest adversaries. We will explain the most obvious signs that you probably need to refresh your software.